I purchased a “new to me” Tiffin Allegro Open Road. Farace was recommended fr other Tiffin owners and I am pleased with the referral. I have taken it in twice and so far, so good. The customer service was excellent and they kept me well informed on what was needed immediately and what could wait. I was pleasantly surprised at their quick turn around. Oil change, generator service and rear brakes all done well and I got a thorough explanation of the service provided at pick up which I really like as it helps me learn about my rig. I was concerned about being taken advantage of as a new RV owner. I feel like I was treated fairly and they did not try to gauge me. I have returned a couple times and each time, the service has been excellent.