We’ve been coming to Farace for about 6-7 years now. I think they know us on a first name basis which is probably not a good thing. Or it could be. Dunno.
Whatever the case, this place has the most courteous staff in the industry. I don’t say that lightly. We’ve brought our Ford Explorer here for an appraisal when we bought it via private party. We saved $5,000 on the price. We had the owner Gaspar to thank for this. His son Joe and daughter Lola also work there and they have always given us a fair price and they were very accommodating in their timeframes.
I took our Ford Focus in today to have the thermostat replaced. Joe called me up and said that since the bolts were so corroded on the thermostat housing, don’t be surprised if they break off and they would have to tap them. That would add a serious price tag to the original estimate ($125) and add a day to the job. Mind you, I did not have an appointment and I asked if they could have it repaired by 1 at the latest since I had to go pick up my son from school.
Joe worked his a** off to ensure that 1) the bolts were ordered in a timely manner, 2) they worked on it as fast as they could, and 3) the job was done to my satisfaction.
5 star job on all 3! I was out of there at 12:45 and that temperature gauge stayed in the middle. I felt so relieved that I did not have to look for the nearest gas station or see if I had more quarters for the water machine. On top of all this, the price came out to be less than $100 than the second estimate.
They treat everyone who comes here like family. They are a very friendly and professional group who will make sure their work meets or exceeds your satisfaction. I highly recommend Farace Automotive and we will be back (Hopefully not soon, though).